Frequently Asked Questions
Everything you need to know about your best night's sleep.
What is the Sonno 101-Night Sleep Trial?
We want you to love your bed. You can test any Sonno mattress in your home for 101 nights. If it’s not the perfect fit, we will arrange a free pickup and provide a full refund.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, your bed-in-a-box will arrive at your doorstep within 3 to 7 business days via carbon-neutral shipping.
Do I need a specific bed frame for a Sonno mattress?
Our mattresses are designed to work on any firm, flat surface. This includes box springs, slatted bases, platform beds, or even the floor, provided there is proper airflow.
What kind of warranty do you offer?
Every Sonno mattress comes with a 10-year limited warranty that covers manufacturing defects and structural shifts greater than one inch, ensuring long-term peace of mind.
Are Sonno mattresses eco-friendly?
Yes, all our foams are CertiPUR-US® certified, meaning they are made without ozone depleters, heavy metals, or formaldehyde, and have low VOC emissions for indoor air quality.
How do I clean my mattress cover?
The Sonno outer cover is designed with a premium zipper for easy removal. We recommend professional dry cleaning or spot cleaning with a mild detergent to maintain the fabric's integrity.